How To Cancel Probiller

What Is Probiller and Why Is It on Your Bank Statement?

If you’re trying to figure out how to cancel Probiller, you probably noticed a charge on your credit card or bank statement that you didn’t immediately recognize. That’s common. Probiller — officially MBI Probiller — is a third-party payment processor. They don’t sell content directly. Instead, they handle billing for adult entertainment websites, most notably sites under the MindGeek umbrella, which includes Brazzers, Reality Kings, Mofos, Babes.com, Digital Playground, and a number of others.

The charge on your statement might appear as “PROBILLER.COM,” “MBI*PROBILLER,” or similar variations. The amount varies depending on which site subscription you signed up for and whether it was a trial, monthly, or annual plan. Trial memberships — often advertised as $1 for two days or $2 for seven days — automatically convert to full-price recurring subscriptions if you don’t cancel before the trial window closes. That’s where most people get caught off guard.

Probiller processes payments in multiple currencies and operates out of Cyprus for European transactions and the US for North American ones. They’ve been processing payments in the adult entertainment space since the early 2000s. So this isn’t some fly-by-night operation. But that doesn’t make the charges any less frustrating if you forgot about a signup or didn’t realize a trial was going to renew.

How To Cancel Probiller: The Direct Method

The fastest way to cancel a Probiller subscription is through their official support site. Here’s the exact process, step by step.

Step 1: Go to the Probiller Support Page

Open your browser and navigate to support.probiller.com. This is Probiller’s dedicated cancellation and customer service portal. Don’t Google random third-party cancellation sites — go straight to the source.

Step 2: Enter Your Information

You’ll be asked to provide identifying details so Probiller can locate your account. Typically, you’ll need one or more of the following:

— The email address you used when signing up
— The last four digits of the credit card that was charged
— Your subscription or transaction ID (found in the original confirmation email from Probiller)

If you still have the original signup confirmation email, that’s ideal. It contains your membership ID and the specific site you subscribed to. Check your spam or promotions folder if you can’t find it in your main inbox.

Step 3: Locate Your Active Subscription

Once your identity is verified, the system will display your active subscriptions. You might have more than one if you signed up for multiple sites at different times, or if a trial converted and you also started a separate membership later. Review each one carefully.

Step 4: Select Cancel

Click the cancel option next to the subscription you want to end. The system may offer you a discounted rate or a temporary pause instead of full cancellation. You can decline these and proceed with cancellation. Confirm your choice when prompted.

Step 5: Save Your Confirmation

After cancellation goes through, you should receive a confirmation email. Screenshot it. Save it. Print it if you want. This is your proof that you cancelled, and it matters if a charge shows up later that shouldn’t be there.

Cancel Probiller Subscription by Phone

If the online method doesn’t work for you — maybe you can’t access the email you used, or you’re having trouble with the portal — you can cancel Probiller subscription by calling their support team directly.

Probiller’s customer service phone number is 1-855-232-9550 for customers in the United States and Canada. For international callers, the number is +1-786-671-6059. Phone support hours are typically 24/7, though wait times can vary.

When you call, have your billing details ready. The representative will ask for verification information — your name, the email on file, the last four digits of the card charged, and possibly the date of the most recent charge. Once verified, they can process the cancellation on the spot.

One thing to note: phone representatives may also try to offer retention deals. A reduced monthly rate, a temporary freeze, or a free month. If you want to cancel, just say so clearly and ask for a confirmation number or email before hanging up.

Cancel Probiller Subscription by Email

You can also reach Probiller via email if you prefer a written record from the start. Send your cancellation request to their support address listed on the support.probiller.com portal. Include your full name, the email address tied to the account, and the last four digits of the card that was billed. State clearly that you want to cancel all active subscriptions.

Response times for email cancellations tend to be slower — anywhere from a few hours to 48 hours. If time is a factor, especially if your next billing date is approaching, the phone or online portal routes are more reliable.

Probiller Cancel Membership Through the Originating Website

Because Probiller is a payment processor and not the content provider, you can sometimes cancel through the actual website you subscribed to. If you signed up for Brazzers, for example, log into your Brazzers account and navigate to account settings or membership settings. There’s usually a cancellation or subscription management link buried in there.

This method works if you still have login credentials for the content site. It routes the cancellation through to Probiller on the backend, so the end result is the same. You should still receive a confirmation email from Probiller once the cancellation is processed on their side.

If you can’t remember which site you subscribed to, check your email for the original signup confirmation. The site name and your login details are usually included in that message.

What Happens After You Cancel?

Once you successfully cancel, your access to the content site typically continues until the end of your current billing cycle. So if you paid for a monthly subscription on March 1st and cancel on March 15th, you’d still have access through March 31st (or whatever your renewal date is). You won’t receive a prorated refund for unused days on most plans.

After the billing period ends, your access is revoked and no further charges should appear from Probiller. Keep an eye on your bank statements for the next two to three billing cycles just to make sure no erroneous charges slip through. If they do, you have that cancellation confirmation as evidence to dispute the charge.

How To Get a Refund From Probiller

Cancelling and getting a refund are two different things. Cancelling stops future charges. A refund gets money back for charges already made.

Probiller does issue refunds in certain circumstances. If your trial auto-renewed and you didn’t realize it, or if you were double-charged, contacting support through the portal, phone, or email and explaining the situation is the first step. They have a refund policy, though it’s not publicly detailed with specific timelines or guaranteed amounts.

For the best chance at a refund:

— Contact them within 24 to 48 hours of the charge you’re disputing
— Be clear and specific about why you’re requesting the refund
— Reference your transaction ID and the exact charge amount
— Keep the interaction polite and factual

If Probiller denies a refund and you believe the charge is unjustified, you can file a chargeback through your bank or credit card company. Be aware that chargebacks can result in your account being permanently banned from the content site and potentially flagged by Probiller for future transactions. Use it as a last resort, not a first move.

Common Mistakes People Make When Trying to Cancel

Waiting Too Long After a Trial

Trial memberships convert automatically. A two-day trial for $1 can become a $29.99/month subscription if you miss the window by even a few hours. Set a calendar reminder the moment you sign up for any trial.

Cancelling on the Wrong Site

Some people try to cancel on random third-party websites that claim to handle Probiller cancellations. These sites may ask for your full credit card number or personal details. Don’t do that. Use support.probiller.com, the phone number listed above, or the originating content site. That’s it.

Blocking the Card Instead of Cancelling

Calling your bank to block charges from Probiller or getting a new card number doesn’t cancel the subscription. It just causes the payment to fail. The subscription remains active on Probiller’s end, and failed payments can be reattempted. In some cases, the account may be sent to collections for unpaid balances, depending on the terms of service you agreed to. Always formally cancel first.

Not Checking for Multiple Subscriptions

If you signed up for more than one site through Probiller, cancelling one subscription doesn’t cancel the others. When you log into the support portal, review all active subscriptions listed under your account and cancel each one individually.

How To Spot and Prevent Unwanted Probiller Charges

Cross-sell offers during the checkout process are one of the most common reasons people end up with subscriptions they didn’t intend to buy. When signing up for a site like Brazzers, the checkout page may include pre-checked boxes for additional site memberships at discounted rates. If you don’t uncheck those boxes, you’ll be billed for them separately.

Read every line on the checkout page before confirming payment. Look for pre-selected add-ons, bundled trials, and recurring billing disclosures. The fine print is where the surprises live.

Another preventive measure: use a virtual credit card number for trial signups. Many banks and services like Privacy.com let you generate single-use or limited-use card numbers. Set a spending limit that matches the trial price, and the card will automatically decline any higher recurring charge. That way even if you forget to cancel, the auto-renewal fails.

Is Probiller Legitimate?

Yes. Probiller — operated by MBI Probiller — is a legitimate, established payment processor. They’ve been in operation for over two decades and handle millions of transactions. They are PCI DSS compliant, which is the security standard for handling credit card data. They’re not a scam.

That said, “legitimate” doesn’t mean “transparent.” The complaints you find online about Probiller are almost entirely about unexpected charges, auto-renewing trials, and difficulty cancelling. These are business practice issues, not fraud issues. The billing model is disclosed in terms and conditions during signup — most people just don’t read them.

The Better Business Bureau has received complaints about Probiller, and the company does respond to them. If you’ve exhausted the standard cancellation and refund channels, filing a BBB complaint is another avenue that sometimes gets results.

Frequently Asked Questions About Cancelling Probiller

What is the Probiller charge on my credit card?

Probiller is a third-party billing company that processes payments for adult entertainment websites. If you see a charge from Probiller, it means someone used your card to sign up for a subscription on one of the sites they service. This could have been you, during a trial signup you may have forgotten about.

Can I cancel Probiller subscription online?

Yes. Go to support.probiller.com, enter your account details, locate your active subscription, and select cancel. You’ll receive a confirmation email once the process is complete.

Will I lose access immediately after I cancel?

No. Your access to the content site continues until the end of your current paid billing period. After that date, access is removed and no further charges are billed.

What if I don’t recognize the charge at all?

If you genuinely did not make the purchase, contact Probiller support first to investigate. If it turns out to be unauthorized, you should also contact your bank to report a fraudulent charge and request a new card number. File a dispute through your bank’s fraud department.

How long does it take to cancel through Probiller?

Online cancellation through the support portal is nearly instant. Phone cancellation takes as long as the call — usually 5 to 15 minutes depending on wait times. Email cancellation can take up to 48 hours for a response.

Can I cancel Probiller through my bank?

You can file a chargeback through your bank, but this doesn’t formally cancel the subscription. It reverses a specific charge. You should always cancel the subscription through Probiller directly first, then dispute charges separately if needed.

Final Thoughts on How To Cancel Probiller

Knowing how to cancel Probiller comes down to using the right channel — the support portal at support.probiller.com, the phone line at 1-855-232-9550, or the originating content website. Whichever method you choose, save your confirmation. Check your bank statements afterward. And if you’re signing up for trials in the future, set a reminder before the renewal date hits.

The process itself isn’t complicated. The frustration usually comes from not knowing where to go or who to contact, since Probiller operates behind the scenes as a payment processor rather than a brand you’d recognize on sight. Now you know exactly where to go and what to do.

Read more articles below for additional guides on managing online subscriptions and protecting your billing information.